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13 IT Trainer Jobs in Dubai, UAE

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13 IT Trainer Jobs in Dubai

 

Job Detail

Job Reference number: 562187

Our Client which is an international company Looking for 13 IT Trainers who will be based in Dubai, UAE.

IT Trainer
IT Trainer

Training:

- Deliver robust and up-to-date training for all new joiners to the practice

- Assist in the delivery of all new or improved technologies introduced to the practice

- Work as part of a team to ensure that knowledge is up-to-date, some training in other office locations may be necessary

- Provide in-department support, working with other IT teams and business users to improve staff knowledge and use of existing technologies, particularly Microsoft applications. May be required to spend a period of time based in a department

- Sharing knowledge with other team members and applying knowledge to improvement of classroom training to ensure it is as relevant and realistic as possible

- Provide a creative and flexible approach to learning, using a variety of services including, but not limited to, floor walking, drop-in sessions, workshops, clinics, remote training and email support

- Responsible for representation within departments to gather training needs analysis and to build customized deliverable programmers of training

- Development of training programmers for IT Support teams, focusing on improving knowledge of documents and developing effective problem-solving skills

- Entrepreneurial attitude towards generating training opportunities

- Analysis of Service Desk calls and targeting training based on faults recorded in support of the overall goals of the IT Support Department

- Updating the Global Training Management System (GTMS) with training records

- Training room preparation and maintenance

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- Updating and maintaining documentation

 

Service Desk:

- Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays

- Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs

- Appropriate escalation of incidents and requests to the IT Support Team Leader in line with company processes

- To be flexible with hours in order to fully support the team and to ensure the effective running of the operation during out of hours periods as required

Requirements

- Professional training experience, preferably within a legal environment

- Advanced knowledge and experience in training all current core Microsoft products – Word, Excel, PowerPoint, Outlook, Visio

- MOS Certification highly recommended, or willingness to obtain full MOS Certification

- Good understanding of document management systems and time recording systems preferable – DOCS Open/Hummingbird and Carpe Diem

- Experience in writing training materials and designing courses in English

- Experience of designing intranet and web pages desirable

- Experience of e-learning

- Experience of office technologies: Blackberry, iphone, Digital Dictaphone Recording, Citrix/Remote Working and Telephones

Apply Today

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