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28 Business Operations Manager jobs in Los Angeles, CA

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28 Business Operations Manager jobs in Los Angeles

Our Client which is an international company looking for Business Operations Managers who
will be based in Los Angeles different company stores.

Job Reference number: Los Angeles-4513- 13

Business Operations Manager Job Summary
Assists Management in the strategic planning and forecasting process across Customer Operations to ensure that operational goals, objectives and strategies are met.
Manages the operational and financial planning and analysis functions of assigned business unit(s), and provides integrated analysis of financial and operational metrics.

jobs in Los Angeles, CA

Responsibilities
This position provides guidance and strategy for Consumer and Mass Business process improvements with a focus on interpretation of the collective bargaining agreements. The incumbent will assess the financial impact of initiatives, develop and execute strategies that continuously improve cost structure, customer experience, and efficiencies across CMB, and work closely with Labor Relations to interpret contract language related to the strategy. This position has end-to-end accountability for national governance that drives change and fosters collaboration and consistency within and across teams. A critical function of the position is to build financial models around the CMB resource strategy. This comprehensive strategy is focused on removing expense out of the business and creating a more efficient culture and environment.

Key areas of responsibility include:

Interact with Labor Relations regarding matters of importance to CMB
Produce executive-level communications that succinctly deliver key information about complex projects and situations
Analyze data points/report data to make recommendations for change
Create and deliver project assessments, cost/benefit/risk analyses
Use Excel to create resource walks and other models for cost reduction
Lead project teams, departmental meetings, governance calls, etc.
Work independently with excellent time management in a fast-paced environment
Team and project management

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MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Creates and manages the forecast and budget process for operating costs, capital and expense, within Customer Operations.
Responsible for maintaining models for monthly reporting, including headcount, compensation analysis, vendor performance and employee efficiency.
Manages the forecast and budget process for expense and capital, and ensure all procedures and activities comply with corporate guidelines.
Manages the month end close review, ensuring that accruals are accurate and complete. Provides input for the monthly review of expenses and capital to budget and forecast, and explain variances with operational analytics and insight.
Reviews Customer Operations expenses to understand the variances both in trends and to budget and be prepared to present variances to leadership.
Manages special projects as needed and performs other duties as requested by supervisor.

 

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong analytic, organizational, and problem solving skills
Ability to prepare, analyze and interpret complex financial reports
Ability to translate detailed trends and statistics into executive-level reporting and presentations
Knowledge of accounting principles and procedures
Ability to prioritize and organize effectively
Knowledge of budgets, P&L reports, systems and procedures
Ability to supervise and motivate others
Strong computer skills including Excel, PowerPoint, Word, and Access
Experience with complex financial modeling
Experience with large data sets and multi-dimensional data bases

Education
Bachelor's Degree in Finance or related equivalent experience

Related Work Experience Number of Years
Financial analysis experience 1+
Budget and forecasting preparation or related experience 1+
Industry related Finance/Accounting work experience preferred

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PREFERRED Skills
Skills/Abilities and Knowledge
Solid financial management skills including forecasting and budgeting planning
Knowledge of JD Edwards general ledger software a plus

 

WORKING CONDITIONS
Office environment
Travel as required
Qualifications: Minimum Qualifications:
• Bachelor’s Degree in Business, Information Technology or related discipline
A minimum of 1 years of experience in Product Development, Business Analysis, or Project Management, including:
Segmenting a complex business environment into component parts
Examining business elements and/or relationships
Demonstrating strong analytical and problem solving skills
Defining solutions to operational and technical issues
Translating business needs into creative system/process requirements
Initiating and implementing process improvement initiatives
Leading or managing a team of professionals
Participating in the software development lifecycle (e.g., Waterfall, Agile)
Demonstrating project management skills
Demonstrating organization, time management, and multi-tasking skills
Collaborating across multiple internal teams (e.g., technical and business resources)
Coaching and mentoring team members
Demonstrating strong written and verbal communication
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Utilizing Microsoft Visio
Utilizing diagramming tools

Preferred Certifications:
• International Institute of Business Analysis (IIBA) Certification
• Six Sigma Green or Black Belt Certification

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